ISSUE ON PRINTING – ADVANCED TROUBLESHOOTING

Normal troubleshooting steps :

1. Confirm that basic network connectivity is working. Check user rights, protocols, share names, and so on to ensure that you can connect to the server. Copy files to a share on the print server by using the Windows Explorer. If you cannot increase access to the server, you may be unable to increase access to the printer.

2. Create a local printer, and then readdress the port to the network server. Follow these steps:

• Create a local printer and, under Ports, insert a new port.
• Click Local Port, click New Port, and then enter the server and printer name for the printer in \\ServerName\PrinterName syntax.
• Use the inserted new port for the local printer. If you are provoked for a password, there may not be a field in Windows XP in which to enter a password. Reset the password on the objective computer to be blank.

3. If the printer is not a PostScript printer, check whether you can print from an MS-DOS-based program.

Check whether the web use command has been run to map the LPT port to the network share. If it has, deleted the mapping, then map the port again and try again to print.