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On the beginning of direct print services at Lexmark: "More than 10 years ago, we made an asset of over $100 million in infrastructure to support this industry on a global basis, and we have sustained to make sizable investments each year since then.
Our dedication to operations and services is obvious by Lexmark's consistent customer renewal rate, which has constantly been greater than 90 percent for many years as compared to a standard of 60 percent in the outsourcing industry.